Only you see your shop
No other shop can see your data — not your scans, not your sales, not your earnings. The app never compares you to other shops.
Shop owners ask us two questions most of all: Is my data safe? And how do you use it? Here are the simple answers.
How do you keep my data safe?
Your data belongs to your shop. It is kept apart from every other shop. When you sign in, the system knows which shop is yours and shows you your data only. No one else can reach it. If someone tries to open another shop's data, the system says no.
| Safe when sent | When your data travels between the app and us, it is scrambled so no one else can read it. |
|---|---|
| Safe when stored | When your data is stored, it stays scrambled. Your bank details get extra protection and are always shown to you with most numbers hidden. |
| Cannot be changed | Every scan is saved and locked. No one can change it or delete it later — not even us. This is what your earnings are based on. |
| We keep a record | If our team opens your records to help you, the system saves who looked, and when. |
| Kept in Singapore | Your data is stored and used in Singapore. We do not send it to other countries. |
How do you use my data?
We use your data to do three things for you:
| 1 | Apply the right promotions at your checkout. |
|---|---|
| 2 | Work out how much you have earned. |
| 3 | Keep the service safe and working well. |
That is all. We do not sell your data. We never use it to advertise to your shoppers, and we never give it to data brokers.
Who can see my data?
| You | Your own shop only — your promotions, scans, earnings, and payouts. |
|---|---|
| Other shops | Never. No other shop can see any of your data. |
| Brands | Only how their own promotion did in your shop. Nothing else about your shop. (See the next section.) |
| Our team | Our support team can look at your account to help you. Every time they do, the system saves a record. No one on our team can read your full bank number. |
| Other companies | Only the companies that help us run the service — to send codes by SMS, to store data safely, and to pay you. They must follow our rules. |
Can a brand see what sells in my shop?
Brands like Coca-Cola pay us to run their promotions in your shop. A brand can see how its own promotion did — for example, how many times it was used. For everything else about your shop, a brand sees nothing.
A brand never sees your shop on its own. It cannot see what other products sell in your shop. It cannot see your prices, your other suppliers, or your total sales. When a brand looks at wider market numbers, those numbers are the whole group of shops in the programme added together — never your shop alone. So no brand can look at your shop and see how you sell.
Two more things that keep your data yours:
| Totals mean many shops, not you | A brand never receives your raw scans. And apart from its own promotion, every number a brand sees is the whole group of shops in the programme added together — not your shop's own total. Your own records stay with us and are never passed on. |
|---|---|
| On screen, no files | Brands view these group numbers in a web portal, on screen. We never hand a brand a file — on a computer or on paper — that holds your shop's data. Nothing about your shop is sent to a brand as a file. |
Do you track my shoppers?
No. The app reads product barcodes at checkout to apply promotions. It does not record who your customers are. We never collect names, phone numbers, photos, or faces of your shoppers — at any time.
What about the device at my checkout?
The device at your checkout reads product barcodes so it can apply promotions. It does not keep or send any photo or video of anyone, and it never identifies you, your staff, or your shoppers. No picture of any person is ever saved or sent from the device.
What are my choices?
Your data is yours, and you are in control:
| Get a copy | Ask us for a copy of your data at any time. |
|---|---|
| Fix it | Ask us to correct anything that is wrong. |
| Close your account | You can close your account whenever you want. When you do, we stop using your data and delete it — except the money records the law requires us to keep for a set time. |
To make any request, just contact us and we will help you.
Who we are, and how to reach us
Retail Signal is run by Rapsodo Pte. Ltd., a company based in Singapore. We follow Singapore's data protection law, the Personal Data Protection Act (PDPA).
If you have any question about your data, or you want to make a request, email us at theo.marshal@rapsodo.com. For the full legal terms, see our Privacy Policy.