We're here to help with the Retail Signal Merchant app.
Frequently asked questions
Quick answers to the questions we hear most from merchant partners.
Retail Signal Merchant accounts are created when your store is onboarded to the Retail Signal programme. If you're a merchant partner and can't sign in, contact support with your store name and registered phone number.
OTPs are sent by SMS to your registered phone number and expire after 5 minutes. If it doesn't arrive, wait 30 seconds and tap “Resend”. Still stuck? Confirm your number is correct and reachable, then contact support.
Open the app, go to the promotion you were notified about, review the details, and tap Confirm. Confirmation is one-way: once a promotion is confirmed it becomes active for your store at its scheduled start time.
Earnings from a promotional scan appear in the app within about 90 seconds of the item being scanned at checkout.
Settlement periods close on the 15th and the last day of each month. Payouts are made to your registered PayNow or bank account on the 4th and 19th. You can follow each settlement's status in the app.
Some settlements are held for a short review. When this happens we commit to resolving it within 2 business days. If you have questions, use the Contact Support option in the app or email us above.
Email us at the address above from your registered contact and we'll process your request in line with our Privacy Policy.
